Customer claim from VW, Tuesday 8:30
Inbox is buzzing, the customer SQE is calling. CATS portal wants a response in 2 hours, full 8D in 10 working days.
5 emails with the SQE, an hour in Excel, a Google search for "CATS deadlines 2024", an improvised containment plan that the customer won’t buy.
QOS drafts a 24h action timeline, an 8D-Bericht in German, and a customer email with the right Wiederholfehler framing.
